Privacy Policy Star8 –
Your Data, Our Protection

1 Information We Collect

To provide you with a secure, personalised, and satisfying experience, star8 collects several categories of information depending on how you interact with our platform.

Information You Provide Directly

• Registration information – full name, date of birth, identification card or passport number, email address, phone number, and password.
• Address information – current residential address, city, state, and postcode.
• Verification documents (KYC) – copies of identity documents, proof of address, and proof of payment method.
• Financial information – bank account details, bank name, account number (stored partially masked), and transaction records.
• Contact Us – live chat conversation records, support emails, and any feedback you submit.

Information Collected Automatically

• Technical data – IP address, browser type, operating system, screen resolution, and device information.
• Usage data – pages visited, session duration, games played, bets placed, and navigation patterns.
• Location data – approximate location based on IP address for geographic compliance and fraud detection purposes.
• Cookie data – session information, language preferences, and analytics data collected through platform cookies.

2 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. star8 does not collect data beyond what is necessary to provide our services. Here is how we use your data:

We will not use your data for any purpose other than those stated above without obtaining your consent first.

3 Legal Basis for Data Processing

Star8 processes your personal data on valid legal grounds in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable related regulations. These grounds are:

• Contract performance – processing necessary to fulfil the service agreement between you and star8, including account management and financial transaction processing.
• Legal obligation – processing required by law, including anti-money laundering (AML) reporting requirements and identity verification (KYC).
• Legitimate interests – processing for platform security, fraud prevention, and service improvement purposes that does not affect your fundamental rights.
• Consent – for marketing and promotional communications, we only process your data with explicit consent, which may be withdrawn at any time.

4 Data Sharing with Third Parties

Star8 does not sell or commercially share your personal data. However, there are limited situations where we need to share certain information with trusted third parties to ensure the platform operates properly:

• Payment gateway providers – to securely process deposits and withdrawals through licensed and registered payment channels in Malaysia.
• KYC service providers – identity verification partners who comply with international security standards for document verification.
• Cloud service providers – cloud storage and computing infrastructure powering the star8 technical platform, governed by strict confidentiality agreements.
• Relevant authorities – when required by law, court order, or direction from a legitimate regulatory authority.
• Fraud investigators – limited information shared with law enforcement agencies in the course of legitimate financial crime investigations.

Every third party we work with is bound by strict data protection agreements and is prohibited from using your information for any purpose other than those authorised.

5 Cookies & Tracking Technologies

Star8 uses cookies and similar tracking technologies to enhance your experience, ensure account security, and understand how our platform is used. There are several types of cookies we use:

Essential Cookies (Cannot Be Disabled)

These cookies are required for the platform to function properly. Without them, core features such as login, page navigation, and session security will not work as intended.

Performance & Analytics Cookies

These cookies help us understand how visitors interact with the platform — which pages are most popular, where users encounter issues, and how the navigation flow can be improved. This information is collected in aggregate and does not identify you personally.

Functional Cookies

These cookies save your preferences, such as language settings and display options, so you don't have to reconfigure them every time you visit the platform.

Marketing Cookies

With your consent, these cookies are used to display offers and promotions relevant to your interests based on your previous activity on the platform.

6 Data Security

Star8 invests seriously in security infrastructure to ensure your personal data remains protected at all times. The security measures we have implemented include:

• End-to-end encryption – all data communications between the platform and your device are protected with TLS 1.3 and 256-bit SSL encryption.
• Two-factor authentication (2FA) – an additional security layer available to all member accounts and mandatory for any changes to sensitive information.
• Real-time threat monitoring – an active intrusion detection system monitors our platform around the clock and triggers immediate alerts for any suspicious activity.
• Regular security audits – independent security assessments conducted periodically by specialist third parties to identify and address any vulnerabilities.
• Role-based access control – internal staff may only access data required for their role, with every access logged for audit purposes.

7 Data Retention Period

Star8 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law:

• Active account data – retained for the duration of your active membership at star8.
• Financial transaction records – retained for a minimum of 7 years from the transaction date in accordance with Malaysia's tax and financial regulations.
• KYC Documents – retained for a minimum of 5 years after account closure in accordance with anti-money laundering legislation.
• Support communication logs – retained for 2 years for reference and dispute resolution purposes.
• Analytics data – stored in aggregated, non-personally identifiable form for a maximum of 3 years.

Upon expiry of the applicable retention period, data will be securely deleted or anonymised using industry-standard methods.

8 Your Rights

As a star8 member, you have clear and enforceable rights over your personal data. We are committed to facilitating the exercise of these rights without unnecessary obstacles:

To exercise any of the above rights, contact our privacy team at [email protected]. We will process your request within 14 working days.

9 Cross-Border Data Transfers

In certain situations, your personal data may be processed or stored on servers located outside Malaysia. This can occur when we use cloud service providers or international technical infrastructure.

When such transfers occur, star8 ensures that protections equivalent to Malaysia's PDPA are upheld through:

• Binding data processing agreements with all international providers.
• Use of internationally recognised standard contractual clauses.
• Selection of providers operating in countries with equivalent or stronger data protection standards.

10 Children's Privacy

Star8 is a platform exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If you discover that a minor has registered or is using the star8 platform, please contact us immediately at [email protected]. We will take immediate action to close the account and delete all associated data.

11 Privacy Policy Amendments

Star8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the latest legal requirements, or service improvements. The date of the most recent amendment will always be displayed at the top of this document.

For amendments that involve material changes to how we handle your data, we will notify you through:

• In-platform notifications upon login.
• Email to the address registered on your account.
• A prominent notice on the star8.pro homepage for a minimum of 14 days.

Continued use of the Star8 platform after any amendments take effect constitutes your acceptance of the updated terms. If you disagree with any changes, you may close your account by contacting our support team.

12 Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the star8 privacy team is ready to assist you:

• Privacy Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the star8 platform – click the chat icon in the bottom-right corner of your screen.

For more information about our other policies, please refer to Terms and Conditions, Responsible Gaming, and FAQ page us.